Checking Your Kids In and Picking Them Up

Checking in puts each child in a room and gives you a pickup pass. Only the adults on your family can collect them, and every parent on your family is told when anything changes: when they go in, if they move rooms, if a leader needs you, and who picked them up.

Before your first Sunday

Do this once, at home. It makes Sunday morning quick.

Add your children

In the Hubl app, open Church, then My family, and tap Add a child. Their date of birth and grade decide their room. Add any allergies and notes for caregivers too; leaders see them in the room.

Add the other parent

Under Guardians, tap Add a guardian. Every guardian on your family gets the same notices and emails, whoever checked the kids in. Leave Can pick up children on for anyone who collects them.

Add anyone else who picks up

A grandparent, babysitter or friend goes under Approved pickups. Add a photo: it is what the leader compares to the person in front of them. See Approved Pickups.

Turn on notifications

Open the bell and tap Turn on notifications. Without them, notices still collect in the app, but your phone won't alert you when your child is picked up or a leader needs you.

Check in from the app

Checking in two children from the Hubl app

Open Child check-in

In the Hubl app, open Me, then Child check-in. Check-in opens an hour before the service starts. If there is more than one service today, pick yours at the top.

Tap each child who is with you

Each child's room is already filled in from their age or grade. Tap the ones who are here, then Check in.

Keep the pickup pass

The code at the top becomes your pickup pass, and each child shows their room and the time they went in. You'll also get a notice and an email.

Note

If one child can't be checked in, their row says why and the others still go in. Ask at the check-in desk.

Tip

Rather use the kiosk? Before anyone is checked in, the same spot shows your family's Check-in code. Scan it at the kiosk. Some churches only check in at the kiosk, and then that is all the screen offers.

Check in on the website or at the desk

Your church's website has Check-In in its menu. Sign in, choose your children, and you get the same pickup pass. You can also give a volunteer at the desk your name or phone number, and they check you in.

Your pickup pass

You can open it three ways:

In the app, under Me → Child check-in.
In the Check-in confirmed email, with Open pickup pass. The QR code in the email works too.
On your church's website, under Check-In, once you sign in.

The Check-in confirmed email: which children are in which room, the pickup pass QR code, an Open pickup pass button, and what to do if you can't find the email — The email every parent on the family gets at check-in

Each child on the pass has a claim code. The same code is printed on their name tag, which is how the leader knows the pass and the child belong together.

The pickup pass on a phone: Bo in Nursery and Ella in Elementary, each with an eight-character claim code, and a QR code to show at pickup — The pickup pass on the church website

Warning

Treat the pass like a key. Don't post it or send it to anyone you wouldn't send to collect your children.

Once everyone is picked up, the pass goes away, so an old screenshot can't be mistaken for a live one.

What you'll be told

These go to every adult on your family, in the app and as a phone notification:

Checked in, with each child's room. You also get the pass by email.
Moved rooms, such as "Ella moved to Nursery". Pick them up from the new room.
A leader needs you, such as "Ella needs you. Please come to Nursery now." This also comes by text message if your church sends texts and you have a mobile number on file.
Picked up, saying who and when: "By Trudy Price (Grandmother) at 10:35 AM". You also get an email.
Left another way, with the leader's note, such as "with no guardian: Bus 3".
Still checked in, if a leader marked a pickup by mistake and undid it.

Tap any of them to open Child check-in, which always shows where each child is right now.

Picking up

What your phone shows when your children are picked up

Go to their room

Go to the room on the pass. If you were told they moved, go to the new one.

Show your pass

The leader matches the claim code to the name tag, then checks that you are on your family as a guardian or an approved pickup, using your photo.

That's it

Your phone updates by itself to say who picked them up and when, and every parent on your family gets the notice.

Warning

Someone else collecting? Add them as an approved pickup, with a photo, before they arrive. Leaders are told not to release a child to anyone who isn't on the family, and to call you first.

This is what the leader sees when they release your children:

The volunteer's side of pickup

If something goes wrong

You can't find the pass. Open the app, or sign in on your church's website under Check-In. Signed out, choose Daily family code and enter the code from the app's Child check-in screen; it changes every day. The desk can also look you up.

The email didn't arrive. It goes to the email on your Hubl account, so check your spam folder. If you checked in and have no email on file, the pass comes by text instead.

A child still shows as checked in from last week. Check them in as usual. An old check-in from an earlier day is closed for you.

No notifications. Turn them on from the bell, or from Me → Notification settings. Anything you missed is in the bell.

You share a phone. Sign out from Me when you're done. The next person won't see your family.