Attendance Tracking

Attendance tracking helps you understand engagement patterns across your congregation. The attendance section provides a weekly overview, yearly analytics, and retention tracking to help you identify and follow up with absent members.

Navigating to Attendance

Open the Attendance tab

From the sidebar, go to People and click the Attendance tab. You will see three views: Overview, Analytics, and Retention.

Weekly Overview

The Overview tab shows attendance for a specific week. At the top you will see summary statistics:

Attendance Overview tab with weekly stats — The Attendance page shows weekly stats, a week picker, and service breakdowns

Total — total attendance count for the week
Unique Members — number of distinct people who attended
Avg / Service — average attendance per service

Use the week picker arrows to navigate to previous or future weeks. Below the stats, you will see attendance broken down by individual services.

Service Attendance

Each service within the selected week shows its own attendance summary. This lets you compare attendance across different service times (e.g., 9 AM vs. 11 AM) and identify which services are growing or declining.

Yearly Analytics

The Analytics tab provides a bird's-eye view of attendance trends over the past year. This includes:

Attendance trends over time (weekly or monthly)
Year-over-year comparisons
Seasonal patterns and peak attendance periods

Tip

Use the yearly analytics view to prepare for seasonal events. If attendance typically spikes at Easter or Christmas, you can plan volunteer scheduling and seating accordingly.

Retention Tracking

The Retention tab helps you identify members who have been absent for an extended period. This is one of the most important tools for pastoral care — it surfaces people who may need a check-in call or visit.

The absence report shows members sorted by how many consecutive weeks they have been absent. You can use this list to:

Identify members who have missed 3 or more weeks
Trigger outreach from your care team
Feed into smart lists for automated follow-up

Note

The built-in "Absent 3+ Weeks" smart list uses attendance data automatically. You do not need to create this list manually — it is pre-configured for every organization.

Retention tab showing absence tracking — The Retention tab surfaces members who have been absent for extended periods

Permissions

Attendance tracking requires these permissions:

attendance.view — view attendance data and reports
attendance.edit — record or modify attendance entries
attendance.manage — full control over attendance settings and data